Using Netflix with a T-Mobile Netflix on Us Package (2024)

If you cancel your package or service, one of two things will happen:

• If your Netflix account has a valid payment method (credit or debit card, for example) on file, you will continue to stream uninterrupted and we will charge your payment method.

• If your Netflix account does not have a valid payment method on file, your account will go on hold. To continue streaming, sign in to your Netflix Account page and add a new payment method.

If you are the account owner with extra member slots and you want to change your payment method to a partner package, you can link your account as instructed by Netflix and your provider. However, we will cancel your extra member(s) immediately once activation is complete and the extra member(s) will receive an email confirmation.

If you are an extra member, you can create your own account and link to a partner package as instructed by Netflix and your provider. Make sure you use the same email address you use for your extra member account to retain your viewing history and settings. Once complete, we will notify the account owner that you have been removed as an extra member from their account.

If you have Netflix as part of a package, you must link your existing Netflix account to stop being charged on your previous payment method.

• If you haven’t linked your account, follow the steps above under “How do I activate Netflix?”.

• If you linked your account, you may have linked to a different Netflix account or mistyped your email and accidentally created a duplicate account. To resolve this, follow the steps under “I accidentally linked the wrong Netflix account to my package”.

If you don’t remember your Netflix login information, go to netflix.com/loginhelp.

If you see the message “Sorry, we can't find an account with this email address,” it's possible that you accidentally mistyped your email while linking your account. To resolve this, try the following:

• If you are signed in to Netflix on a mobile or web browser:

  1. Go to your Account.

  2. SelectSecurityto see your Netflix account email.

  3. From here, you can Change account email, if necessary.

• If you still can't sign in:

  1. Sign in to your my-Tmobile account (make sure you are signed out of Netflix).

     Note:

     If you don't know your T-Mobile login, please contact T-Mobile for assistance.

  2. Select the Account tab > your phone #.

  3. Under Active Add-ons select your Netflix plan on the Add-on Details page > Manage Netflix in the fine print.

  4. Select Recover your account.

  5. You will be directed to a sign-in page with your email address pre-populated. You can sign in to your Netflix account from this page, and update your email address if necessary.

Your Netflix account may be canceled if:

• you cancel or pause

  • a package that is linked to a Netflix account

  • a Netflix subscription that was added to your package

• we did not receive payment from your service provider

If you did not request a cancellation and your service provider account is in good standing, try re-linking your Netflix account using the steps in "How do I activate my package with Netflix?". If those steps do not work, please contact your service provider to check your account status.